General Terms of Sale (CGV)

Version: 2025-08-08

Scope

These conditions apply to paid subscriptions and services provided by NeoSign.

Pricing & Billing

Prices are in EUR, excluding applicable taxes. Billing is monthly or annual depending on plan.

Payment

Payments are processed via our payment provider. Non-payment may result in suspension.

Refunds

Unless required by law, fees are non-refundable once the service period begins.

Service Levels

We strive for high availability; service-level objectives will be documented per plan.

Termination

Subscriptions renew automatically unless cancelled. Termination takes effect at period end.

Liability

Our liability is limited to fees paid over the last 12 months, to the extent permitted by law.