NeoSign – Terms of Service

1. Introduction

Welcome to NeoSign ("we", "our", or "us"). NeoSign is an electronic signature platform enabling users to create, send, and sign documents online using Simple Electronic Signatures (SES) and Advanced Electronic Signatures (AES) in accordance with the EU eIDAS Regulation (910/2014) and other applicable international laws. By accessing or using NeoSign, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use our services.

2. Definitions

• Service: the NeoSign platform, APIs, and related tools.
• User: any individual or entity using NeoSign.
• Document: any file uploaded, signed, or processed via NeoSign.
• SES: Simple Electronic Signature under eIDAS.
• AES: Advanced Electronic Signature under eIDAS.

3. Scope of Service and Legal Value

NeoSign provides SES and AES compliant with technical requirements of eIDAS. While NeoSign implements measures to meet AES standards, we are not a qualified trust service provider and do not issue Qualified Electronic Signatures (QES). The legal validity of any signature may vary by jurisdiction; the User is responsible for ensuring that the chosen signature type is acceptable for their transaction.

4. Account Registration

• You must be at least 18 years old or have the legal capacity to contract.
• Provide accurate, complete, and updated information during registration.
• You are responsible for maintaining the confidentiality of your account and credentials.

5. Roles under GDPR and Data Processing

For Personal Data contained in Documents, the Customer acts as Controller and NeoSign as Processor within the meaning of Article 28 GDPR. A Data Processing Addendum (DPA) supplements these Terms. For account, billing, service security and operational logs, NeoSign acts as Controller. International transfers and sub‑processors are described in the DPA and our Privacy Policy.

6. Acceptable Use

Users shall not use the Service for unlawful purposes or to upload unlawful, infringing, harmful, defamatory, or malicious content, nor attempt to bypass security controls, conduct penetration tests without authorization, or send spam.

7. Evidence and Audit Trail

NeoSign maintains an evidentiary package including cryptographic hashes, timestamps, IP addresses, workflow events, 2FA methods used, and consent versions. This audit trail is retained for a limited period and may be exported by the Customer for dispute purposes.

8. Storage and Retention

Signed Documents may be stored for a limited period as described in our policies. Unless configured otherwise, Documents are retained for a default period; audit logs and backups have separate retention windows. The Customer should download and securely store Documents. Upon termination or expiry, data are purged after applicable retention periods, subject to legal obligations.

9. Security

We use encryption in transit, strong authentication, optional multi‑factor flows, and other technical and organizational measures. Security is a shared responsibility: Users must protect their credentials and devices and manage internal access appropriately.

10. Subscription Plans and Payments

Free and paid plans are available. Paid plans are billed in advance monthly or annually. Prices/features may change with notice. You may cancel at any time; cancellations take effect at the end of the current billing cycle. Fees are non‑refundable unless required by law; taxes may apply.

11. Service Availability

We strive for high availability but do not guarantee uninterrupted or error‑free operation. Maintenance windows and incidents may occur; we will act diligently to restore service.

12. Intellectual Property

NeoSign, trademarks, logos, and platform content are owned by or licensed to us. You may not copy, modify, distribute, or create derivative works without our prior written consent. Documents and data uploaded by you remain your property; you grant us a limited license to process them solely to provide the Service.

13. Disclaimers and Limitation of Liability

The Service is provided “as is”. We disclaim all warranties to the fullest extent permitted by law. NeoSign shall not be liable for indirect, incidental, special or consequential damages. Our total aggregate liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim. Nothing in these Terms limits liability that cannot legally be limited.

14. Indemnification

You agree to indemnify and hold NeoSign harmless from claims arising out of your unlawful use of the Service or infringement of third‑party rights.

15. Termination

We may suspend or terminate your account for breach of these Terms or unlawful use. You may terminate at any time from your dashboard. Access to Documents may be permanently deleted after applicable retention periods.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Ireland. The courts of Dublin, Ireland shall have exclusive jurisdiction, unless otherwise required by mandatory law.

17. Amendments

We may update these Terms. Material changes will be notified via email or through the platform. Continued use of the Service after such notice constitutes acceptance of the updated Terms.

18. Contact

NeoSign Legal Department — legal@neosign.io